Returns & Exchanges

At Billini, we want you to love your new shoes and accessories, which is why we offer a flexible 30-day return policy for items in original, unworn condition. Whether you need a different size or a store credit, our team is here to ensure your shopping experience is seamless.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, in their original packaging, and within the 30-day return window from the date of delivery.

• 2.
  Submit Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 3.
  Package and Post

  Securely pack your items and attach the provided shipping label before dropping the parcel off at your nearest authorized postal service location.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, we will process your refund, store credit, or exchange within 5-7 business days.